Privacy Policy

Introduction

At sparkyhelp.co.uk & shop.sparkyhelp.co.uk the subsidiary of Momentum Tech UK LTD, safeguarding your privacy is paramount. We understand the significance of your personal data and are committed to utilizing it responsibly. This Privacy Policy outlines how we collect, process, and protect your information in compliance with legal obligations.

Before proceeding, we urge you to carefully review this Privacy Policy. Your continued use of our website, https://sparkyhelp.co.uk & https://shop.sparkyhelp.co.uk (“Our Sites”), implies your acceptance of its terms. If you do not http://sparkyhelp.co.uk agree with any part of this Policy, please refrain from using Our Sites.

  1. Definitions and Interpretation

Here are the key terms used in this Policy:

  • Account: Refers to an account necessary for accessing specific areas and features of Our Site.
  • Cookie: A small text file placed on your device by Our Site, facilitating various functionalities. Details regarding Cookies are outlined in Part 14.
  • Cookie Law: Pertains to relevant sections of the Privacy and Electronic Communications (EC Directive) Regulations 2003.
  1. About Us

Our Site is owned and managed by Momentum Tech UK LTD, a registered limited company in England (Company No. 09240989).

Contact Information:

  • Email Address: sales@sparkyhelp.co.uk
  • Postal Address: 44 Aldridge Road, Slough, SL2 1TJ.
  1. Scope of Policy

This Privacy Policy pertains solely to your interaction with Our Site. While Our Site may contain links to other websites, we do not control their data practices. It’s advisable to review the privacy policies of such sites before sharing any information.

  1. Definition of Personal Data

Personal data, as defined by the GDPR, encompasses any information relating to an identifiable individual, whether directly or indirectly.

  1. Your Rights

Under the GDPR, you have various rights regarding your personal data, including the right to access, rectify, and request deletion. For further details or to exercise these rights, please refer to Part 15.

  1. Data Collection

Based on your engagement with Our Site, it’s important to refer to Part 14 regarding our cookie usage. We gather a range of data, including both personal and non-personal information such as:

  • Name
  • Address
  • Email address
  • Phone number
  • Business name
  • Payment details
  • Preferences and interests
  • IP address
  • Web browser type and version
  • Operating system
  • A compilation of URLs, commencing from a referring site, detailing your activity on Our Site, and the site you navigate away to.
  1. Data Usage

We use your personal data for legitimate purposes such as managing your account, providing services, and improving user experience. Additionally, with your consent, we may engage in marketing activities.

  1. Data Retention

We retain your personal data only for as long as necessary, in accordance with the purposes for which it was collected.

  1. Data Storage and Transfer

Your personal data is stored and processed within the UK, ensuring compliance with GDPR regulations.

  1. Data Sharing

We do not share your personal data with third parties except where required by law or legal obligations.

  1. Personal Data Control

You have control over your personal data, including the option to restrict its usage and unsubscribe from marketing communications.

  1. Withholding Information

While some areas of Our Site may be accessible without providing personal data, certain features may require it.

  1. Accessing Your Data

If you’re seeking access to your personal data, you can request details and a copy of it from us. Such requests are referred to as “subject access requests.”

All requests should be made in writing and sent to the email or postal addresses provided in Part 15.

Normally, there’s no charge for these requests. However, if a request is considered ‘manifestly unfounded or excessive,’ such as making repetitive requests, we may charge a fee to cover administrative costs.

  1. Use of Cookies

On our website, we may employ certain first-party Cookies that are directly placed by us and used exclusively by us. These Cookies are instrumental in enhancing your experience on our site and refining our products and services. We’ve meticulously selected these Cookies and implemented measures to safeguard your privacy and personal data at all times.

All Cookies utilized on our website comply with current Cookie Law regulations.

Prior to the placement of Cookies on your device, you’ll encounter a pop-up seeking your consent. By consenting to the use of Cookies, you empower us to deliver the optimal experience and service to you. However, should you choose to withhold consent, certain features of our site may not operate fully or as intended.

Some features of our site rely on Cookies to function properly, categorized under Cookie Law as “strictly necessary.” While your consent isn’t required for these Cookies, it’s crucial for you to be aware of their presence. Although you retain the option to block these Cookies through your browser settings, please note that doing so may impact the functionality of our site. Rest assured, we’ve taken extensive measures to ensure that your privacy remains uncompromised.

Our website employs analytics services to gather and analyze anonymous usage data, aiding us in comprehending how our site is utilized and enhancing both the site and the products offered through it.

The analytics service(s) utilized by our site employ(s) Cookies to collect the necessary information. While you have the option to disallow the use of these Cookies, enabling them assists us in continually refining our site, providing you with a better and more beneficial experience.

Aside from the controls we provide, you have the flexibility to enable or disable Cookies within your internet browser settings. Most browsers enable you to manage preferences regarding all Cookies or specifically third-party Cookies. Although browsers typically accept Cookies by default, this setting can be modified. For detailed instructions, kindly refer to your browser’s help menu or the accompanying device documentation.

You retain the option to delete Cookies from your device at any time; however, doing so may result in the loss of saved information that facilitates quicker and more efficient access to our site, including login and personalization settings.

It’s advisable to keep your internet browser and operating system up-to-date and seek assistance from the developer of your browser or the manufacturer of your device if you require guidance on adjusting privacy settings.

  1. Contact Information

For inquiries regarding your personal data or this Privacy Policy, please contact us using the provided details, including to make a subject access request, please use the following details:

Email address: sales@sparkyhelp.co.uk.

Postal Address: 44 Aldridge Road, Slough, SL2 1TJ.

  1. Detailed Information on the Processing of Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

We have set out below information about the types of lawful basis that we will rely on to process your personal data.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by Contacting us via email.

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA  

We will only process your personal data in accordance with the law. Here are the primary circumstances in which we’ll use your personal data:

  • Contractual Necessity: We’ll use your data when it’s necessary to fulfill or perform a contract we have with you.
  • Legitimate Interests: We may process your data if it aligns with our legitimate interests or those of a third party, provided your rights and interests are not overridden.
  • Legal Obligations: We’ll process your data when we’re required to comply with a legal or regulatory obligation.

Personal Data is collected for the following purposes and using the following services:

Perform contract with you:

In order to complete a contract with you, we will need to collect and process certain types of information. This includes:

  • Registration as a New Customer: We require identity and contact information to register you as a new customer.
  • Order Processing and Delivery: To process, manage, and deliver your orders, we will need identity, contact, financial, transaction, and marketing communication details.
  • Relationship Management: Managing our relationship with you necessitates gathering identity, contact, profile, and marketing communication data.
  • Legal and Business Obligations: We may collect and process your information to comply with legal obligations and for our legitimate interests, such as debt recovery, keeping records updated, and analyzing customer behavior.
  • Business Administration and Website Protection: Administering and safeguarding our business and website requires identity, contact, and technical information. This is done to fulfill our legitimate interests, including running our business, providing IT services, and preventing fraud, as well as to comply with legal obligations.
  • Recommendations and Suggestions: We may use identity, contact, technical, usage, and profile details to provide tailored recommendations about goods or services. This is carried out based on our legitimate interests in offering personalized experiences to customers.

Advertising

This service utilizes User Data for advertising purposes, presenting communications like banners and ads on the website, potentially tailored to User interests. Some listed services might employ Trackers to identify Users or use behavioral retargeting to display personalized ads, even outside the site. Check the privacy policies of relevant services for more details. Typically, users can opt out of tracking.

Google AdSense (Google Ireland Limited)

This service employs the “DoubleClick” Cookie to track user behavior regarding ads, products, and services. Users can manage DoubleClick Cookies via Google Ad Settings.

Pinterest Ads (Pinterest, Inc.): Enables the Owner to conduct advertising campaigns on Pinterest’s network. Users can opt out of behavioral advertising features through device settings or Pinterest personalization settings.

Analytics

These services allow the Owner to monitor web traffic and analyze User behavior.

Google Analytics (Google Ireland Limited)

Tracks and analyzes website usage, prepares reports, and personalizes ads. Users can opt out through Google’s partner policy.

Google Analytics 4 (Google Ireland Limited)

Similar to Google Analytics but discards IP addresses before logging data.

Contacting the UserContact form (this Website): By providing their Data, Users authorize the Website to respond to inquiries, quotes, or other requests.

Displaying content from external platforms: Font Awesome (Fonticons, Inc.): Incorporates content of this type on the website’s pages.

Google Fonts (Google Ireland Limited): Incorporates content of this type on the website’s pages.

RSS feed management: Feedburner (Google LLC): Collects statistics on consumed content and inserts ads.

Tag Management: Google Tag Manager (Google Ireland Limited): Manages tags or scripts needed on the website in a centralized manner.

Traffic optimization and distribution: Smush (Incsub, LLC): Optimizes images to improve loading times.

Cloudflare (Cloudflare Inc.): Routes all traffic through the website while allowing for analytical data collection.

  1. How to Opt-Out of Interest-Based Advertising

In addition to any opt-out feature provided by any of the services listed in this document, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section of the Cookie Policy.

  1. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or business operations. Any revisions will be promptly communicated on Our Site.

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